Terms of service

These terms govern use of RoverDrop, a file handoff service operated from Illinois, United States. By creating an account or using the service you agree to them. Questions go to support@roverdrop.com.

The service

RoverDrop lets firms submit files as packets to a central queue, transfer responsibility for them explicitly, and keep an archived, auditable record. Features are described in the documentation and may evolve; we will not materially reduce the core service without notice.

Accounts

• A firm account is created by one person, who becomes its administrator and is responsible for the users they add.
• You are responsible for keeping your credentials confidential and for activity under your account.
• You must provide accurate information and be authorized to act for your firm.

Your content

• Your firm owns the content it submits. We claim no rights to it beyond what is needed to operate the service: storing, transmitting, backing up, and displaying it to your firm; and making it available to the recipients your firm chooses via share links.
• You are responsible for having the rights to upload the content you submit and for its legality.
• You can export your content at any time using downloads, the archive sync tooling, or the API.
• A file is received when the service says so: keep the original on the capturing device until the packet shows as submitted and its receipt confirms every file was verified. The service is not responsible for files it never reported as verified.

Sharing outside your firm

The service lets your firm create share links that give people without an account access to a packet's files and details. A link expires, can be passcode-protected, and can be revoked by your firm at any time; opens and downloads through it are recorded in the packet's audit trail. Your firm decides what to share and with whom, and is responsible for the content it discloses this way and for who it sends links to. External recipients are not RoverDrop account holders and are bound by these terms only as to their use of the service; the content itself remains your firm's responsibility.

Electronic signatures and records

By using the service you consent to conduct these activities electronically and to the use of electronic records. Where your firm enables sign-off signatures, a signature you draw when accepting or filing a packet is your electronic signature for that action, and you agree it has the same effect as a handwritten one. The audit trail, receipts, and stored records are the service's record of these actions.

Acceptable use

You may not use the service to:

• store or distribute unlawful content or malware;
• attempt to access another firm's data or probe the service's security;
• resell the service without our written agreement;
• impose unreasonable load intended to disrupt the service.

Availability and support

We work to keep the service available and your data durable: every verified file gets an automatic archive copy on write-once storage, working copies and archive copies live in separate storage, and the database is backed up daily. These are engineering measures, not a guarantee — the service is provided “as is,” without warranty of uninterrupted availability or of freedom from data loss, and it is not a substitute for your firm's own records-management obligations. Support is provided by email at support@roverdrop.com.

Fees

• Paid plans are monthly subscriptions per firm. Plans differ in included storage and in the number of office/admin users; field accounts are unlimited on every plan. Current prices are listed on the pricing page.
• Storage beyond a plan's included amount is billed as overage at the published per-terabyte rate, pro-rated. Uploads pause if stored data reaches the plan's stated ceiling.
• If a plan change would leave a firm with more active office/admin users than the new plan includes, the difference is kept as extra seats so nobody loses access, billed at the published per-seat monthly rate, pro-rated daily until an administrator removes them in Settings. Seats are not otherwise sold separately.
• Metered charges (storage overage and any extra seats) are calculated per day at one thirtieth of the stated monthly rate. A billing cycle longer than 30 days therefore costs proportionally more, and a shorter cycle less, than the round monthly figure.
• Payment is processed by our merchant of record, which handles the transaction and any applicable sales tax or VAT.
• A firm's first paid subscription includes a 14-day money-back guarantee: if you email support@roverdrop.com within 14 days of that first payment, we will refund it in full. The guarantee applies once per firm, to the first payment only.
• We will give at least 30 days notice before a price change takes effect for you. If fees go unpaid, we may suspend new uploads after notice; your existing data stays intact and exportable.

Termination

• Your firm can stop using the service and request account closure at any time.
• We may suspend or terminate accounts that violate these terms, with notice where practical.
• After closure, content is deleted as described in the privacy policy, with two exceptions inherent to the product: archive copies live on write-once storage with a fixed retention window and cannot be deleted early by anyone, including us; and any content your firm has placed under a legal hold is kept until the hold is released. Held and archived content is purged when the hold is released or the window lapses, and is not accessed in the meantime except as required by law. We will provide a reasonable window to export your data first.

Disclaimers and liability

To the maximum extent permitted by law: the service is provided without warranties of any kind, express or implied, including fitness for a particular purpose; we are not liable for indirect, incidental, special, punitive, or consequential damages, or for lost profits, lost data, business interruption, or the cost of substitute services, even if advised of the possibility; and our total liability for all claims combined is limited to the amount your firm paid for the service in the 12 months before the claim arose, or 100 US dollars if you have paid nothing. We are likewise not liable for delays or failures caused by events beyond our reasonable control, including outages of the third-party infrastructure the service runs on. Nothing in these terms limits liability that cannot be limited by law.

Indemnification

Your firm will defend and hold us harmless from third-party claims arising out of the content your firm submits or your firm's use of the service in violation of these terms, including reasonable attorneys' fees.

Governing law

These terms are governed by the laws of the State of Illinois, United States, without regard to conflict-of-law rules. Disputes will be resolved in the state or federal courts located in Illinois, and both parties consent to their jurisdiction.

Changes

If these terms change materially, we will notify firm administrators by email at least 14 days before the change takes effect. Continued use after that date constitutes acceptance.