Free resource
Restoration Job Documentation Checklist
A per-job checklist for restoration crews: the photos, moisture logs, and claim documentation an adjuster expects, gathered before the packet leaves the site.
Download it
Free, no email required. Edit it to fit how your firm already works.
The full resource is on this page too, so you can read it before downloading.
Gather this on every job before the packet leaves the site. A missing before-photo or a gap in the moisture log is the difference between a clean approval and a delayed or denied claim. Read it here, then download it for your techs. It pairs with RoverDrop for insurance restoration teams.
Loss and cause
- Photos of the source and cause of loss
- Photos showing the full extent of affected areas
- Wide shots and close-ups of each affected room
- Category and class of loss documented
- Date and time of loss and of first response recorded
Before, during, and after
- Before photos taken before any work started
- Photos of contents and pre-existing conditions
- During-work photos of demolition and extraction
- After photos at completion of each phase
- Photos of any pre-existing damage noted separately
Readings and logs
- Initial moisture readings for all affected materials
- Daily moisture readings logged for each drying day
- Atmospheric readings (temperature, relative humidity, GPP)
- Equipment list: air movers, dehumidifiers, air scrubbers placed
- Drying goals set and progress recorded
- Thermal images if used, labeled by location
Paperwork and authorizations
- Signed work authorization
- Signed certificate of completion at closeout
- Scope sheet or estimate (Xactimate ESX and sketch if used)
- Any customer or adjuster communication that affects scope
- Moisture map or floor plan with readings marked
Before you submit
- Photos are labeled by room or area, not a nameless dump
- Nothing required by the carrier or program is missing
- Files grouped into one packet with a short cover note
- Large photo sets uploaded completely and verified
- You received a receipt confirming the office has the full packet
Related
Beyond the template
Hand off complete claim packets, tracked
RoverDrop lets crews submit complete documentation with a receipt, tracks who holds each claim packet, and archives everything write-once. Try it with sample data first.